Louise répond aux questions des clients

Louise répond aux questions des clients VIDAL

Nom de la société
Vidal

Industrie
Santé

Depuis 2013, VIDAL a mis en place sur son site web un service d’assistance pour accompagner ses clients dans l’utilisation des produits et services digitaux VIDAL.

OBJECTIFS

Diminuer le nombre d’appels au call center

LES RÉSULTATS

Diminution du nombre d’appels au Call Center

Taux de compréhension métier

+ 15 000

Questions traitées par an

Catégorie Customer Service

Étiquettes Santé Tous les métiers

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Louise répond aux questions des clients

Louise répond aux questions des clients VIDAL

OBJECTIFS

LES RÉSULTATS

+ 15 000

A voir aussi

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