The American analyst firm Gartner describes in a study report new technologies and emerging trends to improve customer experience and satisfaction: emotional AI, virtual agents, voice assistants, intelligent personalization, capabilities packaged business, IoT for CX, X Analytics, composite applications generated by AI, graphical analysis for CX.

DAVI’s emotional and conversational AI platform named twice in this study

A word from an employee

The human being is at the core of our concerns: thanks to emotional AI, our ambition is to offer a new and more satisfying user experience.

  • Photo D.POTDEVIN

    Delphine Potdevin, PhD Researcher R&D


Emotionally connected customers are proven to be four times more loyal to brands and likely to spend two times more.

Harvard Business Review

Emerging Technologies and Trends Impact Radar – Customer Analytics

Retorik, the Emotional AI platform
at the service of your business

Gartner, Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience, Jessica Ekholm, Melissa Davis, David Norrie, Jim Hare, Adrian Lee, John Santoro, Austin Kronz, Don Scheibenreif, Annette Zimmermann, October 2020.
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