The American analyst firm Gartner describes in a study report new technologies and emerging trends to improve customer experience and satisfaction: emotional AI, virtual agents, voice assistants, intelligent personalization, capabilities packaged business, IoT for CX, X Analytics, composite applications generated by AI, graphical analysis for CX.
DAVI’s emotional and conversational AI platform named twice in this study
A word from an employee
NEW TRENDS TO IMPROVE THE CUSTOMER EXPERIENCE
Emerging Technologies and Trends Impact Radar – Customer Analytics
Gartner, Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience, Jessica Ekholm, Melissa Davis, David Norrie, Jim Hare, Adrian Lee, John Santoro, Austin Kronz, Don Scheibenreif, Annette Zimmermann, October 2020.
GARTNER is a registered trademark and a registered service mark of Gartner, Inc. and / or its subsidiaries in the United States and around the world. It is used here with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.