The American analyst firm Gartner describes in a study report new technologies and emerging trends to improve customer experience and satisfaction: emotional AI, virtual agents, voice assistants, intelligent personalization, capabilities packaged business, IoT for CX, X Analytics, composite applications generated by AI, graphical analysis for CX.
DAVI’s emotional and conversational AI platform named twice in this study
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NEW TRENDS TO IMPROVE THE CUSTOMER EXPERIENCE
Emerging Technologies and Trends Impact Radar – Customer Analytics
Gartner, Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience, Jessica Ekholm, Melissa Davis, David Norrie, Jim Hare, Adrian Lee, John Santoro, Austin Kronz, Don Scheibenreif, Annette Zimmermann, October 2020.
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